Help & Support
Help Center
Find answers about premiums, coverage and switching insurers, or talk to us. The assistant replies instantly; e-mail and call-back requests cover the rest.
Good to know
All guidesFrequently asked questions
How fast will I get an answer?
In the live chat the assistant usually replies within seconds. E-mail tickets are processed as soon as a support channel opens; call-back requests are captured with priority.
How does the premium comparison work?
The comparison takes your existing policy as the starting point (canton, deductible, accident cover and model) and shows alternatives within the basic insurance. Everything runs in your browser; policy data is never transmitted.
What happens to my request?
Requests in the prototype remain drafts in your browser; contact and call-back requests from the help center are stored as classified tickets. There are no automatic confirmations or booking.
What can and can't benefy do today?
benefy is in test operation: comparisons, checklists and the help center work, but no policies are concluded, quotes are not distributed and no binding advice is given. Binding information comes exclusively from the insurer.
Still have questions?
The live-chat assistant answers questions about using and understanding the comparison around the clock. You can also browse the guides.
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