How can we help?
Find a guide, ask BEN about using Benefy or contact the team. Get help with checks, your account and the next step.
Each guide identifies the article’s language.
Ways to reach us
BEN answers questions about checks, the comparison and your account in the chat. For your specific request, write to the team or ask for a call back.
This is how we can help you best
The clearer your request, the more precise the answer. Helpful:
- The insurance area or check involved; keep relevant policy details ready.
- What you want to know or change – summarised in one sentence
- Never send passwords or payment details – support doesn't need them
Good to know
- Deductible 300 or 2,500? Expected annual costs, premium differences and affordability when choosing your health-insurance deductible.Article in German
- Family doctor, HMO or telemedicine? Care pathways, restrictions and questions to clarify before changing your insurance model.Article in German
- Changing health insurer: deadlines Basic-insurance cancellation dates and what to check in your documents before switching.Article in German
- Choosing your home contents sum insured How to record your belongings and review the insured amount for possible underinsurance.Article in German
- Legal protection: exclusions and waiting periods Common limits of legal protection and the conditions to review before taking out cover.Article in German
- Separate basic and supplementary cover Why KVG and VVG need separate consideration when reviewing terms or switching cover.Article in German
Frequently asked questions
When will I get an answer?
BEN answers questions about how checks and the comparison work directly in the chat. If your request goes to the team, we read every message and get back to you – how quickly depends on the individual case.
How does the premium comparison work?
Choose an area, record your existing cover and wishes, then review price, benefits and open questions. A free check does not commit you to a mandate or change a policy.
What happens to my request?
What you enter in the check stays in your browser first. Contact and call-back requests from the help center go to the team: every request is read and answered personally – we arrange appointments with you, nothing is booked automatically.
What can benefy do?
benefy brings together insurance checks, profiles, BEN and ongoing support. Start with a free check or request help within an agreed mandate. Contract changes always follow your approvals.
How do I create an account?
Choose Create account, enter your email and confirm the required consent and terms. Then confirm your email. You can start a free check without an account.
What does “mandate” mean at benefy?
With a mandate, your brokerage partner supports you beyond the self-check – for example with switching, adjustments or questions about your cover. Together we agree what is included; every change needs your approval.
Ready to review your cover?
Choose a free check now, or find out what ongoing support would add. You decide how far you want to go.